Nethzah CRM

Customer Portal Solution

2012-01-10T10:21:00.000-08:00

Customer Portal solution gives your customers their very own personal window for their information. Nethzah CRM portal delivers a flexible, secure and customized web-based, self-service gateway through which customers can retrieve information using any web browser.

Customer Portal Software has the ability to hide your internal processes, by creating a single point of entry and a consistent user interface for your customers.

Google Plus Page for Nethzah

2012-01-09T21:08:00.001-08:00

Checkout out the Google Plus Page for Nethzah

https://plus.google.com/u/0/b/110531412078506994158/

Contact Management

2011-12-26T07:51:00.001-08:00

A Contact Management is an integrated customer relational management (CRM) solution that allows organizations and individuals to record relationships and interactions with customers. Companies all around the world are are getting benefited of such a solution as it saves them time and money.

Defect tracking and social CRM

2011-10-25T21:39:00.001-07:00

Nethzah's Defect tracking and Nethzah Connect ( a social CRM) are integrated.

Social CRM - Nethzah Connect

2011-09-22T08:51:00.000-07:00

Nethzah Connect - The best way to get connected at workCharge your users in your organization with a private social network. Nethzah Connect gives an easy way to work together and know everything that’s happening in your organization.

Social CRM

2011-08-11T09:21:00.000-07:00

Social CRM is a strategy that is supported by various tools and technologies. The strategy is based around customer interactions, with transactions being a byproduct.

"Nethzah Connect" - Private and secure social network for organizations. Connect with your team members / customers in real time.

Web based defect tracking

2011-08-08T09:46:00.000-07:00

Defect Tracking is a 100% web based defect-tracking solution designed for small, medium and large software companies to simplify their bug, defect, suggestion and feature request tracking.

Provides customizable user level security and customizable terminology.
Scalable web based solution with SQL Server / Oracle / My SQL back end.
Track any number of projects in a single database.
Integrated with Project Management module.
Track the defects with burn down chart.

Email Campaign Management

2011-08-05T09:21:00.000-07:00

Design campaign message using pre-designed email templates.
Upload images and edit your content in the online editor.
Personalise the emails you send out

Defect Tracking Solution

2011-08-03T09:37:00.000-07:00

Defect Tracking Solution module of Nethzah CRM is designed for small, medium and large software companies to simplify their defect handling process.

An inefficient testing process leads to wasted time, which means wasted money. The test cases in Defect Tracking solution allows you to manage, organize and delegate test cases so that information does not get lost or overlooked.

Employee Help desk Solution

2011-08-02T09:41:00.000-07:00

Employee Help desk Solution provides your employee with 24/7 help-desk ticket tracking system. Employee Help desk Solution manages the employee tickets submission to resolution. You can quickly view a list of employee help-desk tickets that needed your attention and reply to them using templates.

Knowledge Management

2011-08-01T11:05:00.000-07:00

Knowledge Management tool featuring intelligent search and content and document management features. Knowledge Management can be deployed to customer service staff (Support Help desk), internal intranet users, external customers and partners. These groups are able to access vital knowledge quickly and easily through a simple to use natural language interface.

With automatically created FAQ lists, shortcuts to the most popular documents and the ability to flag knowledge gaps and capture new knowledge at the point of search.

Discussion Board

2011-07-26T09:16:00.000-07:00

Discussion board enable users to get their ideas out into the open. Discussion board let you know exactly what your users and customers think and want. Get the conversation begin!.

Employee Portal Solution

2011-07-22T09:33:00.001-07:00

Employee Portal Software Solution is a web-based CRM Portal solution that helps Employees get the information they need, when they need it. Allow Employees to complete 100% of their HR transactions online via portal. Reduce your annual cost per employee for HR services.

Nonprofit Solutions

2011-07-19T09:34:00.000-07:00

Nethzah Nonprofit Solutions offers solutions like accounting and fundraising software solutions that are suited to the unique needs and missions of nonprofit organizations.

School Management Software

2011-07-18T12:31:00.001-07:00

School management software is a complete administration software package developed and supported by Nethzah. Nethzah helps teachers and school administrators with their daily activities and keeps parents up to date with their children's progress.

Partner Portal Solution

2011-07-14T13:44:00.000-07:00

Partner Portal Solution gives your partners their own personal window to their information. Nethzah Portal technology can be used for partner programs for developers, resellers, and internet service providers.

Knowledge Management Software

2011-07-13T10:18:00.001-07:00

Organizations are under pressure, struggling to cope with rising costs and battling barriers to enhance productivity. At the same time, they're trying to deliver compelling values and improve customer care and support. Don't look any further, Nethzah Knowledge management is your solution.

CRM Mobile Solution

2011-07-11T16:04:00.000-07:00

Customers have greater expectations than ever for rapid response. Employees in your organization - sales and service staff, and executives - need the right information at all times, to respond to these demands. Nethzah Mobile CRM software solution is the key to this success.

CRM Solution of the Month

2011-07-08T16:43:00.000-07:00

Employee Help desk Solution
Employee Help desk Solution provides your employee helpdesk with 24/7 employee helpdesk ticket tracking system. Employee Help desk Solution manages the employee tickets sbmission to resolution. You can quickly view a list of employee helpdesk tickets that needed your attention and reply to them using templates.

Nethzah Sales Force Automation

2011-05-21T21:44:00.000-07:00

Sales Reps loves Nethzah's sales force automation, because everyting they need to do their job is in one place.

Facebook for Nethzah CRM

2011-03-31T21:59:00.000-07:00

Check out the facebook page for Nethzah http://www.facebook.com/pages/NethzahCRM

Nethzah Project Management

2011-03-30T08:48:00.000-07:00

Nethzah Project Management helps organizations manage multiple projects within one single account. You can manage as many projects simultaneously as your package allows you to.

Nethzah Non Profit Solution

2011-03-25T09:41:00.000-07:00

Nethzah is happy to announce that the new version of Nethzah CRM 2.0 will support Non Profit solution.

Please check out website for more information.

Nethzah School Management Software

2011-02-24T10:57:00.000-08:00

Nethzah adds School Management Software module, which support small to large size schools.

Nethzah CRM Mobile 2.0 Beta

2011-02-17T21:15:00.000-08:00

Today Nethzah releases CRM Mobile 2.0 Beta to customers

Nethzah Connect

2011-01-24T22:23:00.000-08:00

"Nethzah Connect" - Private and secure social network for organizations. Connect with your team members in real time.

Discussion board

2011-01-21T10:06:00.000-08:00

Nethzah's Discussion board enable users to get their ideas out into the open. Discussion board let you know exactly what your users and customers think and want. Get the conversation started now!.

Nethzah 2.0 Beta Rleased

2011-01-19T09:37:00.000-08:00

Nethzah 2.0 Beta Released with features like enhanced email marketing. enhanced Document Management, Discussion Board, new gadget types, enhanced email client and more.

Forum

2011-01-14T09:08:00.000-08:00

Nethzah is working on a customizable Forum, where the users / portal users can discuss about a topic.

Discussion Board

2011-01-13T10:24:00.001-08:00

Nethzah is working on a powerful Discussion Board, where the users can discuss about a topic in real time.

Nethzah Email Campaign Management

2011-01-10T14:11:00.000-08:00

Email Campaign Management of Nethzah CRM, allows you to easily track sends, opens, clicks and more. Nethzah Email Campaign Manager is a web based solution for email marketing. You can design and distribute HTML and Text newsletters to your mailing lists, generate and analyze tracking results.

Web Portal / Intranet Solution

2010-12-10T15:19:00.001-08:00

Web Portal / Intranet Solution delivers enterprise-strength portals which are easy to use and customizable and private websites that enable companies, sales channels and their customers to communicate and collaborate with any audience.

Using Nethzah Web portal solution, you can build custom web applications according to requirements, advanced web and enterprise portals and professional websites with rich functionality and robust management tools.

Partner Portal Solution

2010-11-29T15:18:00.000-08:00

Netzhah Partner Portal Solution gives your partners their own personal window to their information. Nethzah Portal technology can be used for partner programs for developers, resellers, and internet service providers.

Replace your old cumbersome site or extra net with a rich, secure, on-demand system that your partners will love. Easily provide your partners quick access to the latest sales and product materials that allows them to sell more and help you boost your revenue and profits.

Click here for more info.

Employee Portal Solution

2010-11-23T14:29:00.000-08:00

Employee Portal Solution is a web-based CRM Portal solution that helps Employees get the information they need, when they need it. It allows Employees to complete 100% of their HR transactions online via the portal. It helps reduce your annual cost per employee, for HR services.

Here are some key features of Nethzah Employee Portal Solution

Customizable Dashboard
Cost-effective pricing
Absolute reliability
Increase Revenue

Nethzah CRM Mobile

2010-11-17T16:46:00.000-08:00

Nethzah Knowledge Management Software

2010-09-27T21:35:00.000-07:00

Knowledge Management Software is a searchable online repository of information that enables customer service and support staff to resolve issues faster so as to keep customer satisfaction high.

What is Customer Portal?

2010-08-17T09:22:00.000-07:00

Customer portal is a secure private Website that enables businesses to share calendars, documents and project information with customers. Commonly known as a customer extranet. Customer portal enhances customer relationships by providing complete 24x7 access to collaborative tools with an Internet connection.

CRM Solution of the Month

2010-08-08T17:09:00.000-07:00

Web Portal / Intranet Solution - Nethzah Web Portal / Intranet Solution deliver enterprise-strength portals which are easy to use, customizable, private websites that enable companies, sales channels and their customers to communicate and collaborate with any audience.

Using Web portal solution, you can build custom web applications according to requirements, advanced web and enterprise portals, professional websites, rich functionality and robust management tools.

Nethzah Knowledge Management

2010-07-29T15:45:00.000-07:00

Nethzah Knowledge Management

Email Campaign

2010-06-28T23:08:00.000-07:00

Email Campaign Management of Nethzah CRM, allows you to easily track sends, opens, clicks and more. Nethzah Email Campaign Manager is a web based solution for email marketing. You can design and distribute HTML and Text newsletters to your mailing lists, generate and analyze tracking results.

Nethzah Sales Force Automation

2010-05-28T09:53:00.000-07:00

Nethzah helps sales by allowing sales representative to track and share contacts and opportunities, manage and upsell into existing accounts, monitor performance, work anytime through mobile solutions.

More about Nethzah SFA

knowledge management software

2010-05-14T10:22:00.001-07:00

Knowledge Management is a self service website application that helps in boosting support productivity and reduce problem resolution time. Knowledge Base can be customized to your organizational standards.

customizable Customer Support Portal

2010-04-29T14:38:00.000-07:00

Netzah Customer Portal allows you to set up an online support widgets to allow access to knowledge base, documents, help video, links, news bulletins and to allow customers to access and manage their help desk tickets.

Click here to know more about Customer Portal

360-degree view of the customer

2010-04-26T12:36:00.001-07:00

With Nethzah CRM you can get 360-degree view of the customer, your sales/support agents can resolve issues quickly and reduce handling times with advanced customer service software.

CRM Solution of the Month

2010-04-18T21:32:00.000-07:00

Knowledge Management
Knowledge Management Software is a searchable online repository of information that enables customer service and support staff to resolve issues faster so as to keep customer satisfaction high.

CRM Mobile Solution

2010-04-14T09:37:00.000-07:00

CRM Mobile Solution enables users to instantly view, create, and modify data on any Internet-capable device. Nethzah CRM Mobile solution makes life easy for the sales team and road warriors to stay productive even when out of the office.

Content Management System

2010-04-09T09:33:00.000-07:00

Nethzah Content Management System allow organizations to take control of their Web pages by managing the content as distinct from the design. Nethzah CRM Portal is equipped with a powerful blend of features, the Portal supports a variety of websites ranging from personal weblogs to large community-driven websites.

Appointment Management

2010-04-01T09:08:00.000-07:00

Nethzah CRM gives you the ability to handle your appointments with the same speed and efficiency as the rest of your business. You can create custom calendars apart from the user calendar. E-mail or Pop-up appointment reminders . Ability to view by day, week, or month. Nethzah CRM has the ability to link any task or appointment to a contact or account records.

Task management is the process of managing your task (or portfolio) through it's life cycle, including planning, testing, tracking and reporting.

Click here to read more

Nethzah Email Management

2010-03-25T14:00:00.000-07:00

Nethzah email management offers a easy, professional and cost-effective way to handle growing inbound emails, As a result, your users can provide precise responses... quickly. Nethza's user interface and powerful productivity tools help users provide outstanding service levels.

Click here to read more

Blog support for CRM Portal Software

2010-03-11T09:24:00.000-08:00

Nethzah CRM Portal now supports Blogs. You can have a customized blog for your portal.

CRM portal Software is a web infrastructure that presents information from diverse sources (customer interaction, customer information and much more) in a unified way.

Click here to read more

Web Portal / Intranet Solution

2010-03-10T09:14:00.000-08:00

Web Portal / Intranet Solution deliver enterprise-strength portals which are easy to use, customizable, private websites that enable companies, sales channels and their customers to communicate and collaborate with any audience.

Using Web portal solution, you can build custom web applications according to requirements, advanced web and enterprise portals, professional websites, rich functionality and robust management tools.

Click here to learn more about CRM Portal

Knowledge Alert

2010-03-10T09:03:00.000-08:00

The Knowledge alert feature of Nethzah knowledge base allows users can subscribe for any knowledge category or keyword. When a new article is published in that category or with the specified keyword, the user will be notified.

Click here to learn more about Knowledge alert

Online Document Management Solution

2010-03-09T09:45:00.000-08:00

Nethzah Online Document Management Service allows businesses to share files and collaborate over the internet with employees, customers or clients and partners. The online storage service provides a secure browser-based virtual office where you can upload, download, browse, search and categorize documents. Nethzah’s Online document management requires no IT support. It works across any platform – PC or Mac.

Click here to read more

Email Response Management solution

2010-02-27T22:24:00.000-08:00

Email has become the primary communication channel between any organization and their customers or employees. The amounts of emails handled by most of the organization are huge. The end-users expect the email communication to be fast and solve their problems with the response.

Email Response Management is a cost-effective web-based e-mail management system that simplifies, streamlines and speeds up the communication with your end-users.

Click here to read more

Employee Help desk Solution

2010-02-22T09:04:00.001-08:00

Employee Help desk Solution provides your employee helpdesk with 24/7 employee helpdesk ticket tracking system. Employee Help desk Solution manages the employee tickets sbmission to resolution. You can quickly view a list of employee helpdesk tickets that needed your attention and reply to them using templates.

Click here to read more

Nethzah Defect Tracking Software

2010-02-19T09:06:00.000-08:00

Defect Tracking Solution module of Nethzah CRM is designed for small, medium and large software companies to simplify their defect handling process.

Defects that are found but not properly tracked might slip away and be discovered by your customers. Nethzah Defect Tracking module bug helps you to track and save your bugs so nothing gets lost. Defect Tracking module, tracks and displays changes made by users in each issue throughout its life cycle.

Click here to read more.

Customer support help desk solution

2010-02-08T13:46:00.001-08:00

Click the CRM Resources from Nethzah to download the latest datasheet for "Customer support help desk solution"

Nethzah Content Management System

2010-02-02T09:27:00.000-08:00

Using Nethzah Web portal, you can build custom web applications according to requirements, advanced web and enterprise portals, professional websites, rich functionality and robust management tools.

Click here to read more

Nethzah Web Portal / Intranet features

2010-02-01T09:07:00.000-08:00

You can customize your web portal or intranet software by choosing exactly which of your personal or group features (calendars, documents, contact management, task management and more) they will have access to:

Nethzah Web Portal delivers the online documents for marketing to staff, sales channels and customers through one centralized web site.
Reduce the cost of marketing and selling
Go "Green" by going online with all documents and immediately track usage and reduce the impact on natural resources.

Click here for more info.

Nethzah Web Portal / Intranet Solution

2010-01-29T10:32:00.000-08:00

Web Portal / Intranet deliver enterprise-strength portals which are easy to use, customizable, private websites that enable companies, sales channels and their customers to communicate and collaborate with any audience.

Using Nethzah web portal solution, you can build custom web applications according to requirements, advanced web and enterprise portals, professional websites, rich functionality and robust management tools.

Nethzah Partner Portal

2010-01-28T10:36:00.000-08:00

The Nethzah partner portal features a channel partners. The portal is loaded with widgets like Leads management, Product Literature, Agreements, Alerts, Promotions, Partner Profile, Opportunities, Web based ticket submission, Self-service and Integration with external web services or websites.

Advantages of Nethzah Customer Portal

2010-01-26T09:58:00.000-08:00

Provide better customer Support
Reduce customer support cost
Discover new customers
Help sales reps close deals faster than ever
Make call centers more efficient
Simplify marketing and sales processes

Datasheet for Knowledge Management

2010-01-25T10:27:00.000-08:00

Click here to see the data-sheet for Nethzah Knowledge Management

Netzah Customer Portal Datasheet

2010-01-22T09:09:00.000-08:00

Checkout the lastest Datasheet for Nethzah Customer Portal

Nethzah Customer Service/Sales

2010-01-21T10:03:00.000-08:00

After you've spent time and money acquiring customers, the last thing you need is for them to go away...mad. Do your employees know the things they do to frustrate customers to the point where they leave muttering, "Why Are You Making It So Hard For Me?" Let Nethzah Customer Portal help you keep the customers coming back.

Key features of Nethzah Customer Portal

2010-01-20T21:19:00.000-08:00

Fully customizable Customer Portal
Customizable Dashboard
Cost-effective pricing
Absolute reliability
Increase Revenue
Knowledge base integratin

Self-Service Customer Portal

2010-01-04T16:23:00.000-08:00

Self-service customer portal are fast becoming the channel of choice for customers. This opens a channel of communication to your customers by giving them a way to post support tickets or view support ticket history and much more. Such a Self-Service site lets your company stay open for business 24/7, around the world.

Why Nethzah Customer portal?

2009-11-28T15:05:00.000-08:00

Customer portal gives your customers their own personal window to their information. Nethzah CRM portal delivers a flexible, secure, customized web based self-service gateway through which customers can retrieve information using any web browser. Customer service portal delivers to your customers the personal information they want, the way they want to see it, and when they want to see it. Your customers can view manage their own accounts, view FAQ, review their open tickets and submit ticket, and review their communications with your customer service department within a secure, personalized environment.

Nethzah CRM Implementation Strategies

2009-11-10T09:12:00.001-08:00

Common Customer problems

2009-10-31T23:32:00.000-07:00

Let’s assume a small business owner who has an “Online - Dollar a Toy Store”- He or She can have website running. According to SBA.Gov, 80% of the small businesses vanish within the first five years, why …

No constant communication with clients informing them of new arrivals and promotions (old and new) and vendors (no competitive price comparison) alike.

No proper methods properly implemented to address the issue customer has (not all the customer will go to a website and report a problem, rather they would have returned the products already).

No easy tools to manage and maintain their records and accounting.

Nethzah CRM can Solve these Problems.

Email Campaign Management

2009-10-26T09:25:00.000-07:00

The Nethzah Email Campaign Marketing Service allows you to easily track sends, opens, clicks and more. Nethzah Email Campaign Manager is a web based solution for email marketing. You can design and distribute HTML and Text newsletters to your mailing lists, generate and analyze tracking results.

Read More about Nethzah Email Campaign Marketing

Employee Portal

2009-10-23T09:48:00.000-07:00

Employee Portal is a web-based CRM Portal solution that helps Employees get the information they need, when they need it. Allow Employees to complete 100% of their HR transactions online via portal. Reduce your annual cost per employee for HR services.

What is CRM - an example?

2009-10-22T12:23:00.001-07:00

Take for an example iPhone, for everything there is an application, your video, messaging, communication, banking, calendar, maps, presence, phonebook and so on. All of them created in a small software module and pushed it to your iPhone and hence you enjoy every application thoroughly.

CRM Presentations

2009-10-22T12:17:00.000-07:00

Understand CRM and Nethzah's solution

Why CRM?

2009-10-19T09:03:00.001-07:00

Customer relationship management (CRM) technology, when combined with Strategic Execution has proven to increase Sales/Revenue, Reduce Customer Service Costs, Increase Efficiencies, Improve Customer Loyalty, Increase Retention, Standardize processes and the list goes on and on…

The better a business can manage the relationships it has with its customers the more successful it will become. Therefore IT systems that specifically address the problems of dealing with customers on a day-to-day basis are growing in popularity.

CRM helps businesses to gain an insight into the behaviour of their customers to ensure that customers are served in the best possible way. In essence, CRM helps a business to recognise the value of it's customers and to capitalise on improved customer relations. The better you understand your customers, the more responsive you can be to their needs.

Once your business starts to look after its existing customers effectively, efforts can be concentrated on finding new customers and expanding your market. The more you know about your customers, the easier it is to identify new prospects and increase your customer base.

As Winston Churchill put it so well, If you mean to profit, learn to please. Learning to please in todays world requires the right tools. So, what are you waiting for?

Nethzah Sales Force Automation

2009-10-17T22:05:00.000-07:00

Sales Reps love the Nethzah Sales Force Automation, because everything they need to do their jobs is in one place.

With online sales force automation, you can streamline your sales cycles, drive higher close rates and better serve your customers.

Here are some key features of Sales Force Automation

More satisfied clients.
Keeping track of customer correspondence.
Analyze each opportunity according to its status in the queue.
Anytime, Anywhere, Wireless access - customer information on the road.

Company Introduction

2009-10-16T22:24:00.000-07:00

Nethzah’s Management Team members are architects of different cutting edge tech firms in Silicon Valley. They have converted their passion and skills as Nethzah’s unique CRM solutions. Their background, commitment and cadence on CRM resonates in every day of their life.

Nethzah’s product team come from strong technical and skillfully talented in making the product work for customers.

What is CRM?

2009-10-15T10:37:00.000-07:00

For many CRM means nothing and doesn’t matter to them, once any small business owner finds out, then they find an application.

In a simplest concept CRM (Customer Relationship Management) means a different software modules bundled in ONE and meeting daily, monthly and yearly activities in a very meaningful way. CRM could solve problems ranging from taking care of your customer issues, managing your accounts, maintaining your HR database, managing your company’s knowledgebase, and above all a proven method of increasing your Sales through SFM module and keeping a constant touch with your clients if your product requires large consumer base.

Employee Portal

2009-10-14T10:41:00.000-07:00

Nethzah Employee Portal, get's your employee the personalized HR info they need in couple of clicks.

Nethzah CRM Mobile Released

2009-10-13T10:26:00.000-07:00

We've just released CRM Mobile which allows any wireless device with internet access to get access to Nethzah CRM information directly on the wireless device.
Nethzah CRM Mobile provides your sales team with up-to-date information about their accounts and contacts and helps them manage sales opportunities and track sales-related activities.

Customer Portal

2009-10-10T22:58:00.000-07:00

Customer Portal overcomes this challenge by providing customers with 24/7 direct access to help desk ticket status via the Internet. At the end, satisfied customers at a lower cost.

Become A Nethzah CRM Partner

2009-10-09T11:19:00.000-07:00

Why are our partners worldwide selling the Unique CRM solution in the market? It's simple! Our partners are enjoying the flexibility to build and deliver solutions that make their customers successful.

Nethzah has a wide variety of partner programs that fit the goals of your company in the CRM marketplace.

Email us @ Partner@nethzah.com

Free CRM Portal

2009-10-08T10:57:00.000-07:00

Free CRM Portal - LIMITED TIME OFFER!!!

For a limited time, you get CRM Portal For FREE, if you buy Nethzah CRM (Professional / Enterprice), minium 5 user licence.

Customer Portal

2009-10-07T14:18:00.001-07:00

Customer Portal overcomes this challenge by providing customers with 24/7 direct access to help desk ticket status via the Internet. At the end, satisfied customers at a lower cost.

Nethzah Releases Knowledge Base to Customers

2009-10-06T09:53:00.000-07:00

Nethzah Inc., the developer of Nethzah CRM, of Customer Relationship Management Software Products, today released, Knowledge base, a Knowledge Management software product, aimed at giving small businesses and enterprise businesses, high quality, self-service portals.
Nethzah Inc., today introduced, Nethzah Knowledge base, a technologically versatile & fully customizable Knowledge Management Software.

Nethzah Knowledege Base combines a comprehensive package for creating and searching of knowledge articles, 24/7. This product will be of tremendous value to entrepreneurs, business professionals and small businesses. The index based search technology of the Knowledge Base software, makes the product unique and first of it's kind.

"This is a cutting edge product far superior to anything in the market", said Robert Jesly, the founder of PonJesly College of Engineering. "Our organization is tremendously benefited through this product."

Shalom Academy Implements Nethzah CRM Portal to Improve Help Desk Efficiency

2009-10-05T22:03:00.000-07:00

Concord, California - August 3, 2009 - Nethzah Inc , is a leading provider of CRM (Customer Relationship Management), an integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. Nethzah, announced today that Shalom Academy has implemented Nethzah CRM Portal to improve their help desk operations.

Shalom Academy is using Nethzah's On-demand CRM Portal to increase their help desk efficiency. It is also utilizing the Nethzah knowledge base which immensely helps with the self help program. Shalom Academy Shalom Academy is dedicated to providing a stable, safe and nurturing Home for Children, enabling them to grow personally and professionally as caring human beings as well as productive and responsible citizens. They have branches in different places and plan to extend to the different parts of the world.

Prior to Nethzah, Shalom academy was using email to track in a decentralized way, daily project activities, vendor relations, staff management, and trouble tickets. "Handling help desk tickets through email was a time-consuming process and much of decentralized ways with no real means of tracking issues," said Stalin Michael, Founder of Shalom Academy. The manager at Shalom Academy, Jonathan, said, "Nethzah CRM now provides our IT department with a much more efficient process, and it has allowed us to set up other functionalities such as knowledge base, comprehensive look of various activities and self-help programs.

According to Stalin, Shalom Academy looked at other solutions before selecting Nethzah. "We chose Nethzah CRM because it is easy to use, cost effective, and rich in features. I was very familiar with Nethzah, because I had used it in another company and had been impressed with the product and its capabilities," explained

Stalin. "I felt that it was a good fit for our current needs here at Shalom Academy." Nethzah Help Desk is the most mature help desk software in the industry for mid-size businesses. It helps companies manage customer support issues from submission to resolution. Shalom Academy is using the software for numerous processes including: ticket tracking and self help using the knowledge base application.

"Since implementation, we have seen excellent results, better response time to end users and increased customer satisfaction," noted Jonathan. "The software has also helped us increase efficiency and decrease duplication of efforts. Overall, fewer man hours are spent on trouble ticketing issues.

Nethzah Knowledge Management Software

2009-10-02T16:13:00.000-07:00

Nethzah Knowledge Base is a searchable online repository of information that enables customer service and support staff to resolve issues faster to keep customer satisfaction high.

Knowledge Base user interface and content can be customizable.

Nethzah Knowledge Base offers your users 24/7 customer support, reducing your service requests while improving your support team’s efficiency.

An easy to understand interface and powerful WYSIWYG Editor which makes deployment quick and easy.

You can customize the Nethzah Knowledge base to meet the design of your organization.

Nethzah CRM Portal

2009-09-29T23:08:00.000-07:00

CRM Portal or Web Portal is a integrated, adaptable portal solution, which helps you and your company to rise to the next level in your customers relations. Nethzah Portal is 100% customizable.

Nethzah Customer portal is a web infrastructure that presents information from diverse sources (customer interation, customer information and much more) in a unified way.

You can customize the Nethzah Portal to meet the design of your organization. The content can be implemented using our wide range of gadgets.

Easy Self service 24/7

With Nethzah CRM customer portal, your customers can enter tickets and get updates 24x7, all via the intuitive user experience.