Social CRM

Social CRM is a strategy that is supported by various tools and technologies. The strategy is based around customer interactions, with transactions being a byproduct.

"Nethzah Connect" - Private and secure social network for organizations. Connect with your team members / customers in real time.

Web based defect tracking

Defect Tracking is a 100% web based defect-tracking solution designed for small, medium and large software companies to simplify their bug, defect, suggestion and feature request tracking.

• Provides customizable user level security and customizable terminology.
• Scalable web based solution with SQL Server / Oracle / My SQL back end.
• Track any number of projects in a single database.
• Integrated with Project Management module.
• Track the defects with burn down chart.

Email Campaign Management

Design campaign message using pre-designed email templates.
Upload images and edit your content in the online editor.
Personalise the emails you send out

Defect Tracking Solution

Defect Tracking Solution module of Nethzah CRM is designed for small, medium and large software companies to simplify their defect handling process.

An inefficient testing process leads to wasted time, which means wasted money. The test cases in Defect Tracking solution allows you to manage, organize and delegate test cases so that information does not get lost or overlooked.

Employee Help desk Solution

Employee Help desk Solution provides your employee with 24/7 help-desk ticket tracking system. Employee Help desk Solution manages the employee tickets submission to resolution. You can quickly view a list of employee help-desk tickets that needed your attention and reply to them using templates.

Knowledge Management

Knowledge Management tool featuring intelligent search and content and document management features. Knowledge Management can be deployed to customer service staff (Support Help desk), internal intranet users, external customers and partners. These groups are able to access vital knowledge quickly and easily through a simple to use natural language interface.

With automatically created FAQ lists, shortcuts to the most popular documents and the ability to flag knowledge gaps and capture new knowledge at the point of search.